May 5, 2020

#16 Holly Hester-Reilly: Building a customer-centric team and product culture

Holly Hester-Reilly is the founder and CEO of H2R Product Science, where she combines more than a decade of experience in technology companies with years of experience in scientific research to bring her clients a rigorous, research driven approach to developing their growth strategy and coaching their product teams.

Holly drops a masterclass addressing one of the biggest challenges we face: how to build a customer-centric team and be resilient in the face of failure. Even if you don't work in a tech company or in product management, there is a lot of actionable and principled wisdom here that I believe is going to make an immediate and lasting impact on how you and your organization make the contribution you seek to make.

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Follow Holly Hester-Reilly

Twitter @h2rproductsci

Explore these Resources

In this episode, we mentioned the following resources:

Holly's (@h2rproductsci) company —H2R Product ScienceHolly's podcast —Product ScienceProduct discovery in uncertain times

K Anders Ericsson -Peak (book)

Deliberate Practice

Marty Cagan —book,blog,trainingsThe Alternative to RoadmapsThe Four Big Risks

Continuous product discovery / dual-track discovery and delivery

Christina Wodtke episode

Barry O'Reilly episode

"Feature factories"


Outcomes-based roadmap


Agile software development


Mythical Man Month

The Cathedral and the Bazaar

Thanks for the Feedback

SAFE is a joke

Fight Song - Rachel Platten

Physical (song) - Dua Lipa

Derik Mills episode &Glo yoga

Empathy mapping

Impostor syndrome

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