#9 Amy Edmondson: Creating environments where people feel safe | ENLIVEN, with Andrew Skotzko

Show notes
"You don't belong to you, you belong to the universe.", Buckminster Fuller [0:03:00] "You might not be in the best position to know why you're special. It's not up to you to decide if you're good enough to be here. You are." [0:05:16] Amy's first day working for Buckminster Fuller [0:06:38] "Work is a place where you learn and grow"... [0:11:07] Guidance for dealing with anxiety [0:14:06] "I think sometimes a feeling of connectedness is THE most important thing you can have in the workplace." [0:15:30] "It's so much more fun to be curious about someone else and what they bring than to be tense about being found out." [0:16:36] Why did "The Fearless Organization" strike such a chord in the world right now? [0:16:58] Why psychological safety is peaking right now [0:17:40] What is psychological safety, and what is it not? [0:19:19] Psychological safety is a sense of felt permission for candor [0:19:42] Psychological safety is NOT about being nice [0:20:18] "Being nice is code for, 'I'm not going to tell you what I really think.'" [0:20:33] Psychological safety is NOT the goal [0:21:31] What's the relationship between psychological safety & courage? [0:24:37] Psychological safety vs culture fit / belonging [0:27:02] "The job is to deliberately reframe reality so we can be more learning oriented." [0:30:11] What are cognitive frames? [0:30:22] How does Amy create psychological safety in the classroom? [0:31:45] What is a "good" question? [0:32:33] The leaders toolkit for psych safety [0:36:43] How psych safety helped turn around Ford between 2006-2009 [0:37:55] Concern: won't psych safety take too long? [0:43:46] Why is psych safety worth it? What's the ROI? [0:45:07] Parallels to self-compassion [0:47:11] Psych safety & Flow [0:49:26] How do we implement a psychological safety initiative? [0:50:30] Using the work itself as the laboratory for culture change [0:53:02] Common failure patterns? [0:54:03] "A culture of nice can often mask a culture of fear"... [0:55:08] How do you measure psych safety & tell if you have a problem? [0:57:34] How to pulse check if your team has psych safety [0:59:12] Does psych safety differ across intra/extraversion, or personality types? [1:01:59] How does psych safety affect hiring processes? [1:04:52] Everyone is different: how adapt building psych safety to this variety? [1:07:58] What is work for, to you? [1:09:54] What ONE thing would Amy have a leader do to build more psych safety? [1:12:37] What happens when leaders apologize for safety violations? [1:13:37] CONTEXT MATTERS [1:16:05] I'm not the boss, what can I do? [1:25:30]
People, books, companies, resources etc mentioned in episode
Amy Edmondson ( @AmyCEdmondson (https://twitter.com/AmyCEdmondson?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) ) The Fearless Organization - @WorkFearlessly (https://twitter.com/WorkFearlessly) Amy's HBS faculty page (https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451) Amy's books: The Fearless Organization (https://amzn.to/2sAWEvP) & Teaming (https://amzn.to/3787gBs) (Amy's prior book) Buckminster Fuller (https://en.wikipedia.org/wiki/Buckminster_Fuller) - his moment of great despair in his early thirties and his moment of insight: "you belong to the universe" (https://en.wikipedia.org/wiki/Buckminster_Fuller#Depression_and_epiphany) Geodesic domes (https://en.wikipedia.org/wiki/Geodesic_dome) VUCA (https://en.wikipedia.org/wiki/Volatility,_uncertainty,_complexity_and_ambiguity) Ford (https://en.wikipedia.org/wiki/Ford_Motor_Company) , Alan Mulally (https://en.wikipedia.org/wiki/Alan_Mulally) & Mark Fields (https://en.wikipedia.org/wiki/Mark_Fields_(businessman)) Kristin Neff & Self-Compassion (https://self-compassion.org/) Growth mindset (https://en.wikipedia.org/wiki/Mindset#Fixed_and_Growth_Mindset) Flow (https://en.wikipedia.org/wiki/Flow_(psychology)) & Mihaly Csikszentmihalyi (https://en.wikipedia.org/wiki/Mihaly_Csikszentmihalyi) Steven Kotler (https://en.wikipedia.org/wiki/Steven_Kotler) Kim Scott (https://www.radicalcandor.com/) Dorsolateral prefrontal cortex - associated with self-focused metacognitive evaluation (https://www.kurzweilai.net/where-is-self-awareness-located-in-the-brain) Simon Wardley (https://twitter.com/swardley?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) - value chain mapping overview talk (https://www.youtube.com/watch?v=Ty6pOVEc3bA) & writing (https://medium.com/wardleymaps) Stanford - Designing Your Life (http://lifedesignlab.stanford.edu/) Nilofer Merchant - Onlyness (https://nilofermerchant.com/) Process Knowledge Spectrum (https://www.aug.co/hs-fs/hubfs/edmondson_process_knowledge_spectrum.001.png?width=865&name=edmondson_process_knowledge_spectrum.001.png) Jerry Colonna (https://twitter.com/jerrycolonna?lang=en) - Reboot (https://www.reboot.io/) Books The Fearless Organization (https://amzn.to/2sAWEvP) Teaming (https://amzn.to/3787gBs) (Amy's prior book) Leadership and Self-Deception (https://amzn.to/38ck9KG)...